With FBA returnless resolutions the customer gets a refund and keeps the product. The programme is free, covers items with an average selling price up to €75 and runs in Italy, Germany, France, Spain and the UK. It pays off when the unit you lose is worth less than the costs you avoid: removing a standard-size product up to 1 kg costs €0.50 to €1.80, and above your category's return threshold there is a further fee that starts at €3.09 in Italy. In exchange you give up inventory reimbursement, and the return still counts towards the ASIN's return rate.
Amazon announced it in the seller forum on 27 October 2026. If you want it for the holidays, enable it now: it only covers returns created after you switch it on, and purchases made from 1 November to 25 December can generally be returned until 31 January 2027.
How it works
The programme's help page, in Italian on Amazon's Italian site, sets these rules:
- Where to enable it: in your Fulfillment by Amazon settings, under Returnless Resolutions. Changes apply straight away
- Which products: choose a maximum price from €1 to €75 (the default is €10), all ASINs with optional exclusions, or only the ASINs you list. Lists are uploaded as a CSV file of up to 10,000 rows, and each upload replaces the previous one
- What is excluded: items with an average selling price above €75, dangerous or recalled products, gift cards, heavy and bulky items
- Which customers: Amazon assesses each return and offers the option only to eligible customers, during the return process. Others send the product back as usual, so some units may still come back
- Referral fee: you still get it refunded, minus the administration fee, as with other returns
Is this ASIN a good fit?
An ASIN with returns to handle
Average selling price up to €75 and product not excluded?
NoIt stays out of the programme: the return comes back as usual.
YesAre you trying to understand a product defect?
YesKeep the normal return: you need units to inspect.
No
Is the unit you recover worth more than the cost you avoid?
Yes
Have the product sent back
High cost, or returns that often come back sellable: the normal return works in your favour. To avoid it, consider partial refunds.
No
Let the customer keep it
Low cost, returns that rarely come back sellable, or the high-return-rate fee: add the ASIN to the list.
What changes in the sums
The customer refund stays the same and the referral fee follows the same rule, so only three items enter the comparison:
- Removal: when a return is unsellable, sending it back or disposing of it costs money. In Amazon's fee table for Italy and other EU countries, returning a standard-size product to you costs €0.50 up to 200 g, €0.79 up to 500 g and €1.80 up to 1 kg. Storage adds up for as long as the unit sits in the fulfilment centre
- The high-return-rate fee: it is not charged on returns closed with a returnless resolution. In Italy, in Amazon's table, it comes to €3.27 for a standard envelope up to 210 g and €4.93 for a standard parcel up to 400 g. You pay it only on units above the threshold, and not at all if you ship fewer than 25 units of the product in a month
- The unit you lose: the product does not come back, even when it would have been resellable. You also lose inventory reimbursement, which on normal returns you can claim if the unit is lost or damaged by Amazon or the carrier, though not if the customer damaged it
Thresholds vary by category and country. In Italy they are 6.82% for beauty, health and personal care, 8.82% for home and kitchen, 10.19% for sports and outdoors, 15.73% for electronics. Home and kitchen ranges from 7.14% in France and the UK to 12.86% in Germany.
Your return rate does not improve: the resolution counts towards the ASIN's average and towards the threshold, so only the cost of those units changes.
Clothing and shoes follow a different rule: the fee applies to every unit returned with free shipping and equals 50% of the fulfilment costs. The programme page also lists return processing among the savings, so the benefit may be larger in these categories. Check it against your statement on the first returns.
The sums to run, ASIN by ASIN
The selling price only tells you whether the product is eligible. The sums depend on what the product costs you and how many returns come back sellable. On one side, the value you recover: product cost times the share of sellable returns. On the other, the costs you avoid: removal on unsellable units and any fee. Three examples with a product that costs €4 and weighs 300 g, so €0.79 of removal:
- Below the threshold, 30% of returns sellable: if the product comes back you spend €3.35 per return on average, if the customer keeps it €4. Better to have it back
- Below the threshold, 5% of returns sellable, for example a product that cannot be resold once opened: €4.55 against €4. Better to let the customer keep it
- Above the threshold, 30% of returns sellable, €4.93 fee on one return in four: €4.59 against €4. Better to let the customer keep it
Send it back or let them keep it: the sums on one return
What it costs you to put a new unit in stock.
You get this from the FBA customer returns report.
Removal or disposal, plus storage if it adds up.
Better to have it sent back
- Saving per return
- €0.65
- Product cost below which the customer should keep it
- €1.84
Rough estimate, excluding VAT. The customer refund and the referral fee are the same in both cases, so they stay out of the sums.
The maximum price filter is convenient, but it ignores these two numbers: with one limit you can lose units that would have come back sellable and still take back products that end up removed. If you have the data, a list of selected ASINs is more precise.
When to keep the normal return
- You are investigating a defect: with nothing coming back, you have no units to inspect
- You want to lower the return rate: the programme will not do that. If returns come from wrong promises or missing information, the work is on the product listing
- The product cost is high: an item that costs €25 and often comes back sellable loses you far more than you save on removal
Amazon says it monitors requests and restricts customers with a history of abuse, and customers do not know in advance which items offer a resolution. After you enable it, still check whether returns on those ASINs go up.
The alternative: partial refunds
With partial refunds the customer keeps the product and receives the percentage you set, chosen by return reason. Dangerous goods, hygiene products and non-returnable items are excluded. Here too the high-return-rate fee is not charged and you get no inventory reimbursement. The customer can still return the item within the return window and receive the balance, and these cases also count towards the Frequently Returned Item badge.
If you ship yourself
For merchant-fulfilled orders enrolment is separate: in Returns Settings, on the Resolutions tab, you create a rule with a price range and, if you wish, categories and return reasons. It applies to orders created from that moment on. If the item arrived damaged, defective or materially different, Amazon offers the customer a replacement with no return in place of the refund.
How to start before January
- Get the data: the FBA customer returns report shows the status of each returned unit. From there you work out the sellable share per ASIN
- Pick a few ASINs: the ones where the sums are clear, using the selected ASINs option
- Enable it before January: returns already created stay out. If you see no effect, wait 24 hours before contacting support
- Check every month: there is no downloadable report, so look at the Return status column on the FBA Returns page, which marks these cases as completed with no return expected
- Redo the sums in February: holiday returns will be closed and you will have real data to decide which ASINs to keep
This is the picture as of 4 November 2026, based on Amazon's seller pages: fees can change, so check the ones for your product. If you want to run these sums on your catalogue, let's talk.